GlaMap Data Correction Policy

GlaMap aims to keep business and professional listing information useful and accurate. This Policy explains how users, business owners, professionals, and other affected people may request correction of inaccurate or outdated listing information.

A requester should identify the listing/profile, specify the field believed to be inaccurate, provide the proposed correction, and explain the basis for the request. GlaMap may request supporting documentation or links to authoritative records.

Requests may be submitted through an in-product correction/report tool where available or to support@glamap.guru.

GlaMap should distinguish between fields that an authorized profile manager can edit directly and fields imported from an authoritative public source.

For owner-managed fields, verified administrators may be able to make the correction immediately, subject to validation. For government-sourced fields, GlaMap may verify against the source, refresh the source data, add a clarification, or ask the requester to correct the underlying government record.

If a requester says an official license or public record is wrong but the source agency still displays the disputed value, GlaMap should not represent that the government record says something different. GlaMap may note that the information is disputed, temporarily suppress a nonessential field where appropriate, or provide instructions for correcting the source agency record.

After the authoritative source is updated, GlaMap should refresh its data within a reasonable operational period.

GlaMap may verify the identity or authority of a requester when the requested change could affect another person's rights, business ownership, account access, regulated credentials, or sensitive information. The level of verification should be proportionate to the risk.

When GlaMap confirms that two listings represent the same business, it may merge, redirect, archive, or suppress a duplicate. GlaMap should preserve relevant identifiers, claim status, review integrity, booking history, and source provenance so that merging does not improperly manipulate reputation.

GlaMap may mark a business permanently closed, temporarily closed, moved, or renamed based on reliable evidence. A move or rename should not automatically create a new identity if the underlying business remains substantially the same, but ownership changes may require separate treatment.

A disagreement with a customer's opinion or rating is not a factual listing correction. Review disputes must use the Community & Review Policy. However, objectively incorrect personal or business information embedded in a review may be reported under the review moderation process.

A request to exercise a statutory privacy right, such as deletion or correction of personal information under an applicable privacy law, may require processing under GlaMap's Privacy Policy and privacy-request workflow rather than only this listing-correction process. GlaMap should route the request appropriately.

After review, GlaMap may approve the requested correction, partially approve it, reject it with an explanation where appropriate, request more information, refresh data from an authoritative source, merge a duplicate, or add a source/verification label.

GlaMap should maintain an audit trail for material corrections, including previous value, new value, source, timestamp, and actor/system where appropriate.

GlaMap may reject or restrict correction requests that are fraudulent, harassing, repetitive without new evidence, intended to impersonate a business, or designed to manipulate reviews, search ranking, licensing status, or business identity.

Correction requests may be submitted through the applicable GlaMap listing/profile tools or to support@glamap.guru. Include the listing URL or identifying information and the exact field to be corrected.